Complaints and returns

Send the claimed goods to the address below together with proof of purchase and this completed form. If you want to exercise the right to withdraw from the purchase contract within 14 days of receiving the goods, send the shipment to the address below together with the proof of purchase and this completed form.

The company EquiSoul s.r.o.

Olina Jindrová

 Roveň 8

Mladějov v Čechách 

General instructions for making a complaint

As a consumer, you are required to prove the purchase of the item by presenting a proof of purchase, or in another sufficiently credible way.

As a consumer, you cannot assert rights from defects that you have caused yourself or that you were aware of at the time of purchase. The same applies to defects for which we, as seller and consumer, have agreed on a price reduction. We are also not responsible for normal wear and tear of the item.

The complaint must be made within 24 months at the latest. Complaints must be made without delay to prevent the spread of the defect and, as a result, rejection of the complaint. By reporting a defect in time after its discovery, you will ensure a problem-free handling of the claim.

A complaint is only dealt with when we inform you about it. If the statutory period expires, consider it a material breach of the contract and you can withdraw from the purchase contract.

 

Consumers should be able to find ways in business terms.

 

According to Czech practice, an account statement should also be sufficient.